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Elements and Performance Criteria

1. Prepare to manage rail passenger operations
   • Goals of rail passenger operations are identified and explained
   • Principal factors involved in rail passenger operations are identified and outlined
   • Hardware, staff and information resources for rail passenger operations are identified and obtained
   • Methods by which rail passenger operations can be measured are identified and implemented
   • Australian and international Standards used in rail passenger operations are identified, explained and followed
2. Optimise rail passenger operations
   • Factors that contribute to optimal rail passenger operations are identified and explained
   • Strategies for ensuring optimal rail passenger operations are maintained are developing and implemented
   • Methods by which optimal rail passenger operations can be measured are developed and applied
   • Information and decision support systems that aid optimal rail passenger operations are identified, explained and used
3. Incorporate rail passenger safety requirements into organisational safety management system
   • Safety management system elements that contribute to rail passenger operations are identified and explained
   • Plans used to implement staff safeworking practices in passenger operations are identified and explained
   • Communication protocols used to implement plans for safe passenger operations are identified, explained and applied
   • Hardware equipment used in pro-active safe passenger operations is identified, explained, obtained and maintained
   • Staff resources used in safe passenger operations are identified, explained and obtained
4. Develop and implement rail passenger emergency response procedures
   • Emergency equipment used in event response is confirmed and documented
   • Rail passenger emergency response procedures are communicated to relevant personnel in accordance with organisational policies and procedures
   • Post event reporting requirements are identified, explained and documented
   • Rail passenger emergency response training requirements are planned and actioned in accordance with organisational policies and procedures

Required Skills

This section describes the knowledge and skills required for this unit

Required knowledge

Changes in rail industry operations and technology with implications for rail passenger operations

Emergency management leadership or responsiveness protocols

Key concepts and definitions relating to rail passenger operations

Key principles and practices associated with rail passenger operations

Key regulatory requirements and standards for participants in the rail industry

Operational factors

cleanliness of station and train facilities

conditions of employment

crew availability

crowd management

fatigue management requirements

fitness for work procedures

safeworking requirements

Rail industry terminology including terminology used in technical standards

Rail regulatory framework

Relevance of national and international standards related to the rail industry

Relevant rail safety work health and safety WHSoccupational health and safety OHS and environmental legislation related to rail passenger operations

Train planning and management systems for passenger operations

Required skills

Research information related to the rail industry and rail passenger operations

Access and use rail industry standards

Communicate effectively with others particularly in relation to interpreting complex information relating to rail passenger operations

develop and maintain currency of rail industry knowledge and regulatory requirements

Network and build relationships with a diverse range of rail industry organisations

Review changing regulatory information

Work ethically in accordance with legislation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements Performance Criteria Required Skills Required Knowledge and include demonstration of applying required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts Resources for assessment include access to a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor an appropriate range of relevant operational situations in the workplace In both real and simulated environments access is required to relevant and appropriate materials and equipment and applicable documentation including workplace procedures regulations codes of practice and operation manuals
Method of assessment	As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests Practical assessment must occur through activities in an appropriately simulated environment at the registered training organisation andor in an appropriate range of situations in the workplace

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Rail passenger operations may include:	interface with maintenance activities onboard customer service passenger management revenue protection activities station operations ticketing operations train scheduling and crew roster support
Resources may include:	computer systems equipment used for passenger management (passenger information display systems [PIDs], seats, barriers) equipment used for response situations maintenance personnel rolling stock/trains station personnel train crew personnel
Information may include:	audit program information compliance and enforcement regime rail regulatory requirements safety notices special event arrangements timetables and alterations to schedules
Safety requirements may include:	applying first aid or managing first aid resources ensuring emergencies and incidents are properly managed identifying and managing risk protecting persons from injury protecting property from damage reporting requirements
Emergencies may include:	collisions crowding due to special events derailments environmental pollution or contamination equipment failures personal injuries non-lawful activities of public

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